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Streamline Customer Service with PCI Pal

Even with online self-service tools, a significant section of customers still prefer managing their subscriptions and memberships over the phone, so it’s nice to know that Advantage can easily …
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Apr 19, 2023
Friday Five: Tech News & Subscription Trends

Welcome back to Friday Five! In this issue, we review new guidelines making subscriptions easier to cancel, Bonnier News taking over Readly, Apple’s new “Pay Later, Buy Now” service, ChatGPT banned …
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Apr 6, 2023
Highlights from INMA Subscription Summit 2023

I recently attended the INMA Subscription Summit in Stockholm on March 9th and 10th. This marked their first in-person event held since the New York summit in February 2020. In between, INMA held a …
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Apr 3, 2023
Introducing the Next Gen of Cider: Cider Plus

This April, it’s just one click away… Meet Cider Plus. It’s been a minute since we’ve updated you on our Cider eCommerce solution. Well, the wait is over! We are thrilled to announce the next …
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Mar 28, 2023
Tech News Roundup

Start your weekend off right with the latest issue of Friday Five! In this edition, we review Meta launching a new subscription service, OpenAI’s latest language model, The Telegraph's new puzzle …
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Mar 23, 2023
How Advantage Assists with Customer Retention and Churn

Ack! Not another industry post about customer retention and churn. (Nope, this isn’t that!) In the publishing industry, most “experts” will recommend your company start implementing ideas A, B, and …
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Mar 15, 2023

“I have known and partnered with the staff of AdvantageCS since 2015, when we began laying the groundwork that led to the 2017 launch of a new business operating software system and deployment of their Cider web platform for eCommerce. They are people of integrity and deliver what they say they will deliver, and do it at--and at times, under—budget. They invested significantly in an ONIX integration project that has enabled us to have gold star data feeds to major accounts, and the strong subscription management capabilities of Advantage have enabled us to significantly grow our direct-to-consumer sales.”

Jeff Crosby

President & CEO

ECPA

(To the team upon going live on the final wave of their multi-phase migration to Advantage) “It was a wonderful launch. I would like to express our gratitude to you for the fantastic (double) launch of Advantage and the data warehouse at Mediahuis Nederland. Projects of this size and complexity are rare. But it was a great ride. Your commitment serves as an example to others. People often worked late into the night. There were teams in Portugal, America, Belgium and the Netherlands. Many bumps, and sometimes mountains, had to be overcome, and all this at a distance due to COVID-19 measures. But you all succeeded. From now on it all really starts with Advantage!”

Xavier van Leeuwe

CEO of Digital Marketplaces

Mediahuis Nederland

I have worked with other vendors implementing systems who didn't seem to care about the job or the quality of their work. I have learned that the most important thing about any vendor is their people. In my 17+ years of using Advantage and working with AdvantageCS, I am still impressed with the dedication and integrity of the people there. The quality of their work is important to them and I can trust them to work with me until I am fully satisfied.

Mark Fung-a-fat

Former Director of Business Systems

Massachusetts Medical Society

"Your staff are people who act with integrity. From veteran employees to the more recent hires, I’m very pleased with AdvantageCS as an organization.”

Tricia Koning

Former Director of Information Technology

InterVarsity Press

“We are extremely pleased to now have Advantage running in three countries---Denmark, Sweden and Finland. Having Advantage as the single subscription system provides the efficiencies, cost reductions, and superior capabilities we need to move forward. The people at AdvantageCS are real professionals.”

Svend Erik Hansen

Former IT Director, Business Solutions

Aller Media

My favorite thing is AdvantageCS as a company; there are so many dedicated people.

Klas Persson

Former Head of Marketing Systems, Business Technology

Egmont

I like how information stays if I have to move from subscriptions, for example, to something else---it's great not to have to look up the customer information again. And I like the flow of the tables; they flow from one to the next very well.

Denise Spickler

Senior Customer Service Rep

Wolters Kluwer Health

“With Advantage, ACS offers a customer relationship management solution that excels in managing subscriptions, mail order, and digital access. From my perspective, it has no equivalent in France and Europe. Another plus is the active user group of 50+ global clients who add enhancements to the software and with whom we can network.”

Emmanuel Chevalier

Director, Customer Relationship Information Systems

Bayard

My favorite thing is the support of BPA audit requirements. I don't have to worry about it; it's always there and it works.

Randy Yi

Business Manager

American Association for the Advancement of Science

"The system works smoothly and in accordance with our expectations."

Carsten Weber

CEO

Expressen Lifestyle

"We have a fabulous relationship with ACS. They give us a chance to contribute and shape the product, which is unique in the vendor world."

Suzanne Earley

Managing Director, Back Office Solutions

The Agora Companies

I love all the different ways I can do promotions. Advantage offers so many possibilities!

Kirsten Wandall Ohlsen

Marketing Automation Manager

Aller Leisure A/S

"Bayard has found with AdvantageCS a reliable long-term partner---something that was considered risky by many other French publishers when it was selected 15+ years ago, being the first in the French and continental market."

Hubert Chicou

Chairman of the Supervisory Board

Bayard

I have so many favorite things but I guess the top one would have to be the AdvantageCS staff. I've been working with them for quite a few years and everyone has always been friendly and helpful.

Joe Wixted

Director | Fulfillment Systems

American Medical Association

My favorite thing is the reporting. I like the flexibility and the fact that I can modify my own stuff.

Paul Aviles

Operations Director

Mary Ann Liebert

My favorite thing is the help section---it's great! And also, the tremendous flexibility of the system.

Terri Cannon

Client Services Manager

Informa

Advantage supports large parts of our business and we can almost always find a way to use it to do what we want to do. Through our user experience, and in talking to other Advantage clients, I am amazed by the multitude of ways that different people use different system modules and components.

Dominic Toasland

Subscription Management Platform Architect

CDS Global

“Our business is built on Advantage---it is the heart of all our transactions. I have always had great experiences with ACS staff, and Advantage continues to get better and better.” (Comment explaining his reasons for giving ACS staff and services an “Excellent" rating.)

Getty Sarno

Chief Enterprise Architect

The Agora Companies

News & Blog

Streamline Customer Service with PCI Pal

Friday Five: Tech News & Subscription Trends

Highlights from INMA Subscription Summit 2023

Introducing the Next Gen of Cider: Cider Plus

Tech News Roundup

How Advantage Assists with Customer Retention and Churn

Featured Posts

How is AdvantageCS Using AI?

How Does AdvantageCS Support Our Clients?

Highlights from Advantage Users Group 2025 in New Orleans, LA

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How is AdvantageCS Using AI?

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The Fall of "The Big Deal" and the Rise of Open Access in Academic Publishing

Congratulations to Ray Zick: Retiring After 41 years at AdvantageCS

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