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  • 2008 Advantage Training Week a Success

    ACS recently concluded a highly successful 2008 Training Week at our office in Ann Arbor. In attendance were 33 Advantage users representing 19 ACS clients. The classes offered and the instructors who presented were as follows. Circulation Production and Analysis Reports - Karl Davis (October 7) Administering Your Advantage Environment - Tim Zapawa and John Sheehy (October 7-8) Using SQL for Systems Analysis ? Tim Zapawa and Levi Hyssong (October 9) In addition, a half-day forum on the Business Intelligence Module that is under development was held on the afternoon of October 8. Dick Hile, Tim Zapawa, and Corey Mantel led this session which, with 24 participants, enjoyed the highest attendance of any Training Week session. …



  • Advantage Training a Valuable Investment

    We recently facilitated our annual Training Week (TW) event at ACS. As with all of our TW sessions, many ACS people spent a lot of time preparing course materials, setting up rooms and equipment, and coordinating staff to make this a successful event. You might be interested to know that more than 150 hours went into preparing for the System Administration and SQL for Systems Analysts courses; more than 120 pages of course material were newly developed for just the system administration course alone. Numerous engineers and systems analysts also collaborated to develop the BI (Business Intelligence) presentation where we presented an array of reports and data warehousing examples. Given the large turnout and the class evaluation responses, many seem to agree that …



  • Welcome New Employees

    Ellen Davis has joined the Documentation group part-time as a writer. A graduate of the University of Michigan, Ellen majored in English and her minor was French. She also earned a teaching certificate and has done some teaching, in addition to working as a freelance proofreader. In her new position, Ellen works with Tim Martin on the "Doco" team. She has been assisting Tim in writing release notes for the upcoming release and also on converting online documentation to written form. Her duties at ACS also include spending some hours in the Children's Center, working with the pre-school age kids. And since French is the first language other than English that Advantage supports, Ellen's knowledge of French also comes in handy in the office. Ellen and …



  • Spotlight on Support

    It has been three months since our last spotlight on support and we are thrilled to share all we've been working on with you. While continuing to providing all our production clients round-the-clock support, this quarter has been very exciting. The Advantage Support Center has welcomed several new clients including Bayard Presse, in Paris, France. And many existing clients have either been ramping up for their upgrade to the next release; or they have completed their upgrades and are transitioning back into the support center, itching to utilize all of the new features the software has to offer. We also want to announce that the Webinar schedule is back from summer hiatus. The first Webinar of the fall season, "Handling Back Orders in Advantage," was presented …



  • Financial Accounting Foundation signs with Advantage

    ACS is pleased to welcome the Financial Accounting Foundation (FAF) to the roster of Advantage users. The FAF is the independent, private-sector organization with responsibility for the oversight, administration, and finances of the Financial Accounting Standards Board (FASB), the Governmental Accounting Standards Board (GASB), and their advisory councils. FAF prints and distributes subscription products including statements, interpretations, and technical bulletins for GASB and FASB. They are based in Norwalk, Connecticut. Jim Lapinski, Publications Distribution Manager, was deeply involved in the evaluation process and is now the FAF project leader. He is in favor of Advantage for these reasons: "The Advantage solution fit our needs better than any of the competing …



  • Advantage Welcomes Leadership Directories

    ACS is pleased to welcome Leadership Directories, Inc. (LDI), based in New York City. LDI, a leading provider of premium contact solutions, maintains a rich database of biographical and contact information for over 400,000 government, legal, corporate, financial, news media, and nonprofit professionals. Verified and updated by an in-house editorial staff, LDI content is available online, in print, as data feeds, as lists, on demand, or as custom solutions. LDI needed a system that could handle their growing online content business, and Advantage was the clear choice. The features of its Access Management and Billing module impressed the evaluation team, led by Vice President Jim Gee. "I liked the Advantage system the first time I saw it," said Jim, "but the AMB …



  • Your Customers' Advantage

    If you are like me, you find yourself increasingly pleasantly surprised when you receive good customer service. Excellent customer service certainly still exists. But these days, it appears to be the exception rather than the rule. In most situations, I now find myself expecting "average" customer service. And in most cases, "average" is simply one step above barely acceptable. A large part of our customer service here at ACS is helping you to provide the best service to your customers. So, who are the customers you serve? And what is their experience? Ultimately, your customers are those who subscribe to your periodicals, journals, and newsletters; buy your products; join your clubs; attend your conferences; and access your website. They are …



  • Greg Stout and Tim Zapawa Promoted to VP of Client Services

    Advantage Computing Systems is pleased to announce the promotions of Greg Stout and Tim Zapawa to the positions of Vice President of Client Services. Greg has been with ACS for 25 years and, in his most recent position as Director for Operations within the Client Services Division, is responsible for three significant areas: the Advantage Support Center, upgrades, and account management. Greg has worked with Evelyn Acton to build the Advantage Support Center into an effective technical support channel for our clients. He has also worked closely with Paul DesRosiers over the past six years to establish the Advantage upgrade team. Under Greg's direction, the upgrade operation has grown to the size necessary to support 20+ publishers' …



  • Toby Hartman: An Enterprising Engineer

    Toby Hartman is in his third year as a member of the eCommerce and Enterprise Integration group led by Matt Varblow. In this role, Toby works on enhancing Advantage web capsules and also helps clients with their web pages. Supervisor Matt Varblow has this to say about Toby: "Toby is a key member of the Advantage team. His knowledge of the software and ability to communicate it effectively are important assets to our developers and to our clients. He quickly gets his arms around complex requirements, is able to produce practical and efficient designs that meet the clients' needs, and produces well implemented and tested code." An ideal assignment to Toby is one where he is able to create something new, as …



  • Update From: The Department With a Little Bit of Everything

    And what department could that be except for the Sales, Marketing, Product Direction, and Documentation department? Nowhere else in ACS can you find such a diverse mix of skills, experience, and responsibilities. Since taking over the department a year ago, Dan Heffernan has put his own stamp on the group without sacrificing the …



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