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  • Molly Minute: How to Reverse Posted Payments with Ease

    Advantage allows you to reverse a check or credit card payment after it has been posted to a customer's account. The instances when you may want to use this feature are to back out a bad check or to correct a payment that was entered against the wrong customer. ARPCGP Entry Defaults The ARPCGP workspace contains the following control group defaults to support entry of credit reversals. Account Shortcut Code: if you enter a miscellaneous debit code here (set up at ARPTBL/GLD) this value will default into the miscellaneous debit dialog, if you enter a returned check fee. Credit Reason: if entered, this value defaults into the Credit Reason field for RC transactions at ARPCSH. Note that other ARPCSH transactions can include a credit reason …



  • Advantage Now MultiLingual

    Parlez-vous français? Now you can view Advantage screens in French rather than English, if you so choose. The screens were translated for the implementation at Bayard Presse, but it was done in such a way that it will be straightforward to translate them in the future into other languages (those using the Latin alphabet, that is). As the publishing world becomes an increasingly global one, we expect this to become a common request. This first translation project took a while, as Advantage tools had to be modified to isolate all translatable text, which was then used to populate a database table. Programmers wrote utilities to export the English text into comma delimited files where it could be sent to Bayard for translation. It was vital to them to closely supervise the translation …



  • Saga joins the Advantage Roster

    ACS is pleased to welcome Saga Publishing Ltd to the Advantage community. Saga is the fourth UK client to be live on Advantage, commencing live operations in the 4th quarter of 2007. Saga publishes Saga Magazine, the UK's largest subscription title, which has over 650,000 paying subscribers. Saga Magazine provides high quality journalism to the over 50s. Content includes leading celebrity interviews, in-depth features on current affairs, history and world events, plus useful articles on health, money, food, gardening, travel, and more. Saga began to source a new fulfillment system in 2006 to replace their aging in-house system and went through a thorough evaluation process, including an RFP, software presentations, a visit to ACS offices, and site visits. Their objectives included …



  • Highlights of Advantage 2008R1

    The Telesales module has been substantially expanded with this release, and also renamed to "Teleservices." The Teleservices redesign allows you to create flexible call lists, each with its unique set of components (for example, customer subscriptions, customer A/R, orders), and also to perform an expanded number of functions within each of these components, or stages, of the call. For instance, you can perform a subset of subscription modifications?such as rate and copy changes?without breaking the call flow. And you no longer need to route from view to view during the call; Teleservices presents the entire call flow, from A/R inquiry to customer addresses to order entry, in one scrollable view. Advantage now supports discounts by "coupon." This is a discount …



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