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Wednesday February 10 – Friday February 12, 2016

Users picked Las Vegas as their destination of choice and so the Tropicana Hotel in Las Vegas will be the site of the 2016 Advantage Users Group Conference. A great location and an exciting program make this a can’t-miss conference.

Growing numbers of Advantage clients have made the leap to continuous updates, and many more are looking to make it in 2016. If you are considering it or are wondering what the benefits are to you, the conference is a great place to get answers from users that have been there and done that.

The conference will cover a variety of topics, most of them suggested by users at last year’s conference. The agenda is below.  There’s still time to register---Click here for registration information.

Wednesday, February 10, 2016

1:00 pm to 2:00 pm          Welcome and Introductions     

2:00 pm to 3:00 pm          ACS News, Strategy, & Direction: Dan Heffernan

3:00 pm to 3:15 pm          Break

3:15 pm to 4:00 pm          Vendor Presentation: Alternetics (Salesforce)

4:00 pm to 5:00 pm          Panel Discussion: Salesforce Implementation

5:30 pm to 7:00 pm          Meet & Greet Reception

Thursday, February 11, 2016

8:00 am to 8:30 am          Continental Breakfast & Networking

8:30 am to 9:30 am          Key Note Speaker: Alan Hess (Wolters Kluwer)

9:30 am to 10:30 am        Roundtables: Credit Card Rules OR Upgrades and Strategies

10:30 am to 10:45 am      Break

10:45 am to 11:45 am      New Features / Contact Center / Workflow Events

11:45 am to 1:00 pm        AUG Business / Lunch

1:00 pm to 2:00 pm          Panel Discussion: Continuous Updates

2:00 pm to 2:45 pm          Panel Discussion: Uploads and Prospects

2:45 pm to 3:00 pm          Break

3:00 pm to 3:45 pm          Roundtables: Processing / Jobstreams / Trouble-shooting errors OR Promotion Set-up

3:45 pm to 5:00 pm          Cider Implementation

Friday, February 12, 2016

8:00 am to 8:30 am          Continental Breakfast & Networking

8:30 am to 9:15 am          ACS Technology Update: Dick Hile

9:15 am to 10:00 am        Panel Discussion: International Update

10:00 am to 11:00 am      Roundtables: Alternate Payment Methods OR Web API’s

11:00 am to 11:15 am      Break

11:15 am to 12:00 pm     Presentation: Upsells

12:00 pm to 12:15 pm     Wrap Up and Evaluations



Filed under: Events, News



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