Report on 2018 Advantage Users Group Conference
More than 70 Advantage clients from 17 companies met in Orlando for the 2018 Advantage Users Group (AUG) Conference. As always, the Steering Committee, led by Christy Wescott of Unity World Headquarters, did an outstanding job preparing the agenda and arranging for the speakers and session hosts. Denise Spickler of Wolters Kluwer Health handled her responsibilities as the liaison with the host hotel with outstanding attention to detail, resulting in a conference that was successful in every way.
Dan Heffernan, AdvantageCS Vice President of Sales, Marketing, and Product Planning kicked off the meeting with his annual presentation of AdvantageCS news, strategy, and product direction. Dan was joined in his presentation by Tony Pytlak, …
Initiated by Carsten Weber from Bonnier Magazine Data, Nordic Advantage clients and AdvantageCS participated in a GDPR roundtable on January 22nd, at the Bonnier office in Copenhagen. What was initially a meeting of two publishers, expanded to include four Nordic Advantage clients: Bonnier Magazine Data, Egmont Publishing, Aller Media and Alma Talent. Air Business Subscriptions from the UK also joined this gathering, as did AdvantageCS.
Participants included John Osborn (Air Business Subscriptions), Bjarne Christensen (Aller Media), Christel Heegaard (Aller Media), Martin Paluszewski (Aller Media), Mari Aalto (Alma Media), Hanna Kaivo-oja (Alma Media), Farhoud Fazeli (consultant, representing Bonnier Magazines and Brands), Rune Spanggaard (Bonnier Magazine Data), Carsten Weber (Bonnier …
You won't want to miss the 2018 AUG meeting in lovely Orlando, Florida. Where else can you meet and exchange experiences and ideas with so many Advantage users? Plus, get the scoop on new stuff in the works at AdvantageCS. And isn't early February (Feb 7-9) a great time to get away from the office and have a change of scene? The conference will be at the Doubletree by Hilton, Orlando at Sea World right on International Drive where all the action is.
We know you will learn something new and have fun! Send in your registration today.
AUG 2018 registration form
With the development of Members Advantage, we have begun to cast our net a bit farther when it comes to industry events such as conferences and trade shows. These shows are great opportunities to meet people and find sales leads, but also a place to keep on top of hot topics in the industry.
Just in the last month, our team attended Digital Excellence (hosted by MemberWise) in London, the American Museum Membership Conference in Seattle, and AMS Fest in Washington, DC.
Philippe van Mastrigt attended the London conference and reported the following:
Benefits are an important factor to prospects in deciding to become a member.
Online content is an essential part of what members want from a membership.
Print magazines are still a highly-rated benefit for members.
Advantage offers many integration options within a technical ecosystem. One of those is done through Advantage’s Extensibility Services framework. This framework allows our clients to create custom implementations of standard interfaces (e.g., address hygiene). This approach is an integral part of AdvantageCS’s open system strategy.
The mechanics of the framework are straightforward: Advantage provides the extensibility service contract and interface files while the developer provides the implementation of the service. The service itself could be local to the Advantage software, distributed on a network, or web-based. In contrast, Advantage also supports many out-of-the-box point-to-point integrations to specific vendor packages (e.g., CyberSource for credit card transactions).
Every year, for the past 14, we have attended the Frankfurt Book Fair, which takes place in October in Frankfurt, Germany. If you’ve never attended the “Frankfurter Buchmesse,” it is difficult to paint a picture of just how gigantic this event is. This is the largest trade fair for books in the world. http://www.book-fair.com/en/
It has been an annual event going back over 500 years to 1454, soon after Gutenberg invented the printing press, when the first book fair was held by local booksellers. It has evolved into the event for negotiating international publishing rights and license fees, and is surrounded by technology companies and other vendors to the industry who are able to do business with many publishers, authors, librarians, and agents in a short span of time.
The Cider web platform provides a robust environment for customer self-service and order placement. Now, just in time for the holidays, the platform also supports payments made through gift certificates.
Gift certificates are already a native payment method in the Advantage software package, but now the Cider platform will also support payments made via Advantage gift certificates. You can choose whether or not a certificate is usable for web orders.
This feature also permits the ability to use a partial amount of the gift certificate, with the remaining amount available for future orders. Online customers can enter a gift certificate number directly, if they choose. If a customer has a partially redeemed gift certificate on file, they can select it and use it for payment.
As part of our annual summer picnic, AdvantageCS staff and their family members recently headed to Detroit for America’s pastime: a Major League Baseball game. Though our home team lost, our Tigers fans enjoyed cheering their team on, singing traditional ballgame songs, and watching the finale — a spectacular fireworks display. Everyone had a ball (pun intended)!
In our world of constant interruptions and crises, it can be difficult to find time to address the critical tasks and projects that fall into the category often referred to as “Q2." These are the things that in mapping out priorities get put into the second quadrant, which is reserved for those tasks that are important but not necessarily urgent. We become victim to the tyranny of the urgent. Our time and our lives become dominated by addressing whatever emergency has popped up that day. It’s easy for those things that belong in the third quadrant (tasks that are urgent but not necessarily important), to masquerade as a top priority.
There are many ways to reorganize your priorities to focus on what truly should be at the top of the list. Sometimes that involves accepting that …
Oxford University Press (OUP) is the largest university press in the world, with 6,000 employees worldwide. They have been an Advantage client since 2001 and today, 25% of their 800 million GBP in sales flows through Advantage.
OUP recently completed a major upgrade from 11r2 to 2017.0 with a project that spanned 8 months and 2,000+ hours. The move provides them with key functionality that they can leverage in their business, including a move to a .NET environment, up-to-date PA-DSS security, a Rest API, Omnistream and workflow events. System administration is easier with this rev, as is integration with other systems.
One significant challenge of the project was consortia sales, a concept unique to journals publishing, which involves exceptionally complex rules and procedures. At OUP, …