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News

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    European Users Group Annual Conference May 3 - 4, 2017

    Due to the growing number of Advantage users in Europe and the UK, the European user group is thriving. In addition to contacting each other personally, they communicate through an exclusive LinkedIn group and see each other at the yearly user conference.

    2017 European User Group Meeting

    This year, the annual gathering of the Europe-and-UK-based user community will be May 3-4 in Brussels. Many thanks to Test A-chats for graciously agreeing to host the event at their office in Brussels, Belgium. Users look forward to this event, as it offers opportunities to learn more about Advantage, meet with other users and share best practices.

    This year, presentation topics by AdvantageCS staff will include Advantage News, Direction and Strategy, a Members Advantage demo, Browser-based Telesales, …



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    Where in the World is AdvantageCS Now?

    As indicated by our Facebook series, #advantageadventures, our employees spend a lot of time on the road. From large trade shows to intimate client gatherings, we enjoy engaging with thought leaders across industries, all over the world.

    Here is a photo by Tom Burbeck, Executive Vice President, from his visit to Aller Media in Copenhagen last week. Pictured are several members of the implementation team there. L to R: Carsten Weber, CEO; Jens Ulrik Kjerrumgaard, System Developer, and Camilla Ulfvin Lagersson, Chief Development Officer.

    In case you’re wondering where we’re headed next, we invite you to visit our new webpage containing a roundup of upcoming events. As you can see, we’ve got a busy spring ahead of us. This week, our Director of European Operations, Philippe van Mastrigt, …



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    InterVarsity Press Goes Live on Advantage

    Congratulations to InterVarsity Press who recently went live on Advantage!

    InterVarsity is a publisher of evangelical Christian books in Westmont, Illinois. They now use Advantage to fulfill more than 7,000 products across a wide array of subjects. IVP also implemented Cider as their ecommerce platform, and their new website (https://www.ivpress.com/) has been well received by IVP’s customers. Adding to the complexity of the project was the fact that they also implemented ONIX---an industry standard format in the book world. 

    Many people contributed over the course of the project, but the core team at InterVarsity, led by Tricia Koning, included Holly Shermer, Kim Brown, Bob Dunne, Luke Miller, Josh Bagley, Jon Boyd, Lorraine Caulton, David Burton and Dave Page.

    On the AdvantageCS …



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    Congratulations to EuroConsumers: Deco Proteste on a Successful Upgrade

    The Portuguese operation of EuroConsumers, Deco Proteste, recently went live on the 2017 release of Advantage. The cutover was impressively smooth, with 70 call center agents making intensive use of the system starting on the first day. Major features of the software upgrade included processing optimizations and agreement synchronization.

    Brigitte Huez and Jaak Creemers led the team for EuroConsumers, which included Filipe Lima, Carla Santos, Alexandra Machado, Annelies Schupp, Lien Gillis, Ana Borges, Gregório Umbelino, António Abrantes, Pedro Alípio, Ricardo Roque, Ludo Binnard, Raphael Previdi, Andy De Smedt, José Oliveira, Antonio Ramos, Diogo Alves, André Ramos, Edgar Moises, José Cruz, and Ana Santana.

    Stephanie Widrig spearheaded activities competently from the AdvantageCS …



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    PayPal in Advantage

    When was the last time you purchased something on a website that didn’t offer PayPal as a checkout payment option? OK, not every website does, but that number gets fewer every day. Customers love the convenience of storing their payment details in one centralized place, along with the “non-proliferation of information” security that this affords.

    Did you know that you can set up your Advantage-driven website to offer the PayPal payment option? Both the Advantage application and the Cider platform support the display, use, and storage of the elements of a PayPal transaction.

    Here’s how it works.

    In Advantage, a “Digital Wallet” payment type represents these various online payment options. PayPal is the first provider added under the Digital Wallet umbrella, and we will be adding …



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    CIO Roundtable Hones in on Key Concerns

    Technology executives from seven different Advantage client companies met in San Antonio on January 31st and February 1st prior to the Advantage Users Group conference, to identify and discuss their issues of concern in the current business environment.  On the first day, each of the seven executives shared their thoughts about topics of the greatest import to their organizations. The team from AdvantageCS then reviewed those concerns and grouped them into topics for the second day’s discussions.

    The subjects included a desire for fewer systems in their technological ecosystems, and for ones that integrate well with the other systems being used. A number of the participants commented that one of their greatest challenges is implementing, integrating, and maintaining the number of …



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    Yeeha! AUG Takes San Antonio by Storm

    Okay, maybe that’s a slight exaggeration, but the group did make its presence felt. Sixty-four Advantage users from 21 different companies descended on the Holiday Inn San Antonio Riverwalk for more than two days of meetings, presentations and networking spread over the first three days of February.

    Kicking off the conference on Wednesday afternoon was outgoing steering committee president Lesley Jones of Duke University Press who acted as emcee for the event, welcoming the attendees and outlining the schedule for the next 48 hours.

    First up to the presentation podium was Dan Heffernan, VP and chief product manager, who reported to the group on the product advancements made over the last year and what we have planned for the upcoming 12-18 months on the product roadmap and some new …



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    Holiday Fun at AdvantageCS

     Each year, AdvantageCS celebrates the holiday season with a festive party at a local Ann Arbor hotel. Not only is it a time for employees to have an excellent meal, it’s a time to show gratitude, with many prizes to be won and lots of fun to be had.

    Planning committee member and our host for the night, John Hughes, jokes that “the AdvantageCS holiday party gives us all an opportunity to enjoy time together away from work — and to try and get a few people to publicly humiliate themselves during the entertainment portion. I look forward to it every year!”

    This year’s entertainment included a lively game of The Price is Right and a raffle with items ranging from gift cards to a TV. These are just a few photos of the festivities.

    Happy holidays from all of us at AdvantageCS! …



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    Aller Advantage Upgrade: On Time and Under Budget

    This was not your ordinary update. With operations in three different countries, involving more than sixty people, the Aller upgrade project was a bit more complex than most. They upgraded from 2013r3 to 2016.8 and jumped onto the continuous update track. The upgrade included 60 integrations and 2,029 test cases, and yet still was completed on time and within the budget.

    Gilda Jantunen, Group Manager IT - Business Service Delivery, Marketing & Sales at Aller, sent this message to all team members: “It is my pleasure to pass on to you all the congratulations and positive messages I have been receiving from all stakeholders in all countries regarding the excellent job by the team during these last 6 months. I join them in thanking you and recognizing your efforts.”

    Aller realized many …



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    Look How You Can Improve Your Business with Advantage Now!

    We’ve been busy these past few months, even busier than usual. We’ve developed some exciting new things in Advantage intended to increase your revenue, delight your customers, and make your job easier!

    --Do you offer any kind of membership to your audience? If so, check out the new Members Advantage module.  Members Advantage is a fully integrated solution for membership associations, including professional societies, alumni associations, charitable organizations, and clubs. It simplifies management of your organization with a member portal that steps a user through the membership application process, membership renewals, member self-service and payments. You can also provide special discounting on other products and offer external “third-party” benefits, and track such essential …



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