ACS is pleased to welcome Reuters Professional Publishing (formerly
Thomson Financial) to the Advantage community. Reuters Professional Professional
Publishing is the fifth UK client to implement Advantage, beginning live
operations in the first quarter of 2008.
With a portfolio of market-leading titles and online services, Reuters Professional
Publishing provides authoritative and unbiased market intelligence to investment
banking and private equity professionals throughout the world. Additionally, Reuters
Professional Publishing runs events across the globe, including roundtables, conferences
and awards dinners.
Reuters Professional Publishing began looking for a new fulfillment system late
in 2006 to replace several existing systems. Their primary objective was to find
a system capable of fulfilling their multi-product strategy: subscriptions, management
reports, advertising sales, and conferences. Being able to provide a complete picture
of their customers was becoming increasingly difficult with several outdated billing
and fulfillment systems. Additionally, Reuters Professional Publishing was looking
for a system to improve their customer service and provide more comprehensive marketing
capabilities. Advantage was the system chosen to best satisfy all of these
needs.
Giuliana d’Agostino, Order Processing Manager of Publishing,
has this to say about her division’s experience, “I’m very confident
in the future, and I’m more than ever confident that the choice of Advantage
as a system has been a positive one.”
The ACS team on the project included
Tim Zapawa as project director,
John Sheehy as project manager,
Barbara Smith
and
Karl Davis as lead engineers.
John Moore was
also heavily involved in the subscription and customer data conversions.
